DUPOUY SBCC: ERP change

Discover how Netsystem led the ERP change project for DUPOUY SBCC with a project management support service.

Context & objectives

DUPOUY-SBCC is a family-owned company specializing in the export of mainly food products to the French West Indies (Martinique, Guadeloupe, Saint Barthélemy, Saint Martin), French Guiana, and West and Sub-Saharan Africa.

Its main activities are trading and managing export operations (managing transport and freight bookings, logistics, transit, and invoicing).

Turnover: €60 million

Business challenge

DUPOUY’s existing information system was based on an AS400 implemented in 1993, which no longer met the needs of the business. It therefore needed to be replaced with a modern, scalable solution.

We had a clearly identified need to modernize our existing ERP system. This tool had been custom-built according to the operating mode that characterized our structure when it was created. As our business had grown, we needed a tool that could handle all of the various IT media we were using, while allowing us to scale up as we used it. The main challenge was to be able to detach ourselves from our tool and our methods in order to truly understand and analyze what we needed.

Our needs became clearer as the project progressed. Initially, we needed an audit of our methods in order to express our needs. The second phase involved support for the migration to the new ERP system,” explains Barthélémy DUPOUY, Managing Director.

Response & method

Netsystem’s support was provided in three stages:

  1. A benchmark of ERP solutions:
    • Divalto, Odoo, Sage X3, Business Central, Cegid XRP
  2. Assistance in choosing a solution:
    • An initial call for applications with an RFI, followed by a request for proposals with an RFP. Netsystem drafted the consultation documents and then organized discussions with the candidates regarding the financial and technical analysis of the proposals. Ultimately, the Divalto solution was selected.
  3. Finally, assistance with PMO, AMOA, and Change implementation. Change management was essential to get the teams on board with the project and facilitate adaptation to the tool and new processes:
    • Implementation of methodological project monitoring tools. Assistance with contracting. Participation in and preparation for COPIL/COPRO committees. Organization of the acceptance testing project and rollout plan.
Key success factors

Competitive bidding among publishers/integrators made it possible to select the solution that met the business requirements for container management and EDI management with warehouses (Divalto) with an optimized budget in relation to the scope of functional and technical needs.

The solution went live in 2025, delivering significant gains in logistics process management, particularly in terms of paperless communication with warehouses. Another significant improvement concerns margin tracking and control for each transaction.

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